If bigger is better, Wal-Mart has rightfully won its leading position in the pantheon of international institutions. With more than 100 million customers a week, Wal-Mart is by far the world's largest retailer. It is the biggest private-sector employer in North America, and one of the most dominant and influential corporations anywhere. Sam Walton's company prides itself on being a paragon of service, integrity, and frugality to its customers. But all is not well in the many areas where people have been "Wal-Martized" and have faced Wal-Mart's controversial business practices.